how to respond to bad reviews

What to do about bad reviews

So you got a negative Yelp or other online review about your business. What now? Do you ignore it? No! Bad reviews happen to the best businesses. Bad reviews happen even when we thought we were at the top of our game. Sometimes we have an off day and then sometimes reviewers aren’t exactly honest […]

frustrated with yelp sign

Yelp – love it, hate it, make it work for you

One of the great things about Yelp when they arrived on the online scene was the instant availability of the guest reviews and I loved that I could get the inside scoop (from locals) of restaurants when traveling. When my partner and I decided to get adventurous and tried living on the road in our […]